Terms & Conditions

Welcome to Mr Sloty Casino. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "You") and Mr Sloty Casino ("Mr Sloty", "We", "Us", "Our") regarding your use of the Mr Sloty website and gaming services available at www.mrsloty.com and associated mobile applications.

By creating a Mr Sloty account, completing the Mr Sloty login process, or using any services provided by Mr Sloty UK, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming Policy.

1. Definitions and Interpretation

In these Terms & Conditions, unless the context otherwise requires:

• "Account" means the personal gaming account registered by a Player with Mr Sloty Casino
• "Balance" means the total funds available in your Mr Sloty account, including deposited funds and bonus credits
• "Bonus" means any promotional offer, free spins, or bonus funds provided by Mr Sloty
• "Deposit" means any transfer of funds from your payment method to your Mr Sloty account
• "Games" means all casino games, slots, table games, and live dealer games available on Mr Sloty Casino
• "Mr Sloty Login" means the authentication process to access your account using your registered credentials
• "Services" means all gaming services, features, and functionalities provided by Mr Sloty UK
• "Website" means www.mrsloty.com and all associated mobile platforms

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

To register an account and use Mr Sloty Casino services, you must:

1. Be at least 18 years of age or the legal age of majority in your jurisdiction
2. Be legally permitted to participate in online gaming activities in the United Kingdom
3. Be a resident of a jurisdiction where online gambling is legal
4. Not be self-excluded from gambling activities or listed in any exclusion register
5. Not have a previous account that was closed by Mr Sloty for violation of these Terms

2.2 Account Creation

When registering with Mr Sloty UK, you must:

• Provide accurate, current, and complete information during the registration process
• Create only one account per person - duplicate accounts are strictly prohibited
• Use your own legal name and personal details
• Keep your Mr Sloty login credentials secure and confidential
• Verify your identity by providing requested documents within 72 hours of registration

2.3 Account Verification

Mr Sloty Casino reserves the right to request verification documents at any time, including but not limited to:

• Government-issued photo identification (passport, driving licence, national ID card)
• Proof of address dated within the last 3 months (utility bill, bank statement)
• Payment method verification (credit/debit card photos, e-wallet screenshots)
• Source of funds documentation for deposits exceeding specified thresholds

3. Deposits, Withdrawals, and Payment Methods

3.1 Mr Sloty Deposit Procedures

To make a deposit at Mr Sloty Casino:

1. Complete the Mr Sloty login process to access your account
2. Navigate to the Cashier or Banking section
3. Select your preferred payment method from available options
4. Enter the deposit amount within the specified minimum and maximum limits
5. Confirm the transaction and complete any additional authentication steps

3.2 Withdrawal Conditions

Withdrawals from your Mr Sloty account are subject to the following conditions:

• Your account must be fully verified before processing withdrawals
• Withdrawals must be made to the same payment method used for deposits where possible
• Minimum withdrawal amount: £20
• Maximum withdrawal per transaction: £10,000
• Pending withdrawal requests can be cancelled within 24 hours
• Withdrawal processing time: 24-72 hours (after verification completion)

3.3 Fees and Charges

Mr Sloty Casino does not charge fees for deposits or withdrawals. However, your payment provider or bank may apply their own transaction fees. You are responsible for any third-party charges associated with your transactions.

4. Bonuses and Promotions

4.1 General Bonus Terms

All bonuses offered by Mr Sloty are subject to specific terms and conditions:

1. Bonuses are available to players who meet the eligibility criteria specified in the promotion
2. Each bonus has specific wagering requirements that must be met before withdrawal
3. Bonus funds and associated winnings may be forfeited if terms are violated
4. Mr Sloty reserves the right to modify or cancel promotions at any time
5. Only one bonus can be active per account at any given time
6. Bonuses are intended for recreational players only - bonus abuse will result in forfeiture

4.2 Welcome Bonus

New players registering with Mr Sloty UK may be eligible for a welcome bonus package, which typically includes:

• Deposit match bonus on first deposit
• Free spins on selected slot games
• Specific wagering requirements (typically 35x bonus amount)
• Maximum bet limit while bonus is active (usually £5 per spin)
• Validity period (commonly 30 days from activation)

4.3 Wagering Requirements

All bonuses at Mr Sloty Casino are subject to wagering requirements:

• Wagering requirements specify how many times you must play through the bonus amount
• Different games contribute differently to wagering requirements
• Slots usually contribute 100% towards wagering
• Table games may contribute 10-20% or be excluded entirely
• Live casino games typically contribute 10% or less

5. Gaming Rules and Conduct

5.1 Fair Play

Mr Sloty Casino operates under strict fair gaming principles:

• All games use certified Random Number Generators (RNG)
• Game outcomes are completely random and cannot be predicted or manipulated
• Return to Player (RTP) percentages are clearly displayed for each game
• Independent audits are conducted regularly to ensure fairness

5.2 Prohibited Activities

The following activities are strictly prohibited when using Mr Sloty services:

1. Using automated software, bots, or any artificial intelligence to play games
2. Colluding with other players to gain unfair advantages
3. Exploiting software errors or bugs for personal gain
4. Using stolen payment methods or fraudulent payment information
5. Creating multiple accounts to abuse bonuses or promotions
6. Engaging in money laundering or other illegal financial activities
7. Providing false or misleading information during registration
8. Allowing third parties to access your account

5.3 Game Malfunctions

In the event of a game malfunction or technical error:

• All affected bets and payouts are void
• Mr Sloty will investigate the issue promptly
• Affected players will be notified of the resolution
• Original stakes will be returned to affected accounts

6. Account Security and Responsibility

6.1 Login Security

You are responsible for maintaining the security of your Mr Sloty login credentials:

• Choose a strong, unique password for your account
• Never share your login details with any third party
• Enable two-factor authentication if available
• Log out after each gaming session, especially on shared devices
• Notify Mr Sloty immediately if you suspect unauthorized account access

6.2 Account Activity

You are fully responsible for all activities that occur under your Mr Sloty account, including:

• All deposits and withdrawals
• All bets placed and games played
• All bonus claims and usage
• Communications sent from your account

6.3 Inactive Accounts

Accounts that remain inactive (no login or gaming activity) for 12 consecutive months may be subject to:

1. Administrative fee of £5 per month deducted from the account balance
2. Notification via registered email before fees are applied
3. Account closure after 24 months of continuous inactivity
4. Remaining balance returned to the player upon request (subject to verification)

7. Responsible Gaming

7.1 Commitment to Responsible Gaming

Mr Sloty Casino is committed to promoting responsible gaming and providing a safe environment for all players. We offer various tools and resources to help you maintain control over your gaming activities.

7.2 Self-Limitation Tools

Players can set the following limits on their Mr Sloty account:

• Deposit Limits: Daily, weekly, or monthly maximum deposit amounts
• Loss Limits: Maximum amount you can lose within a specified period
• Session Time Limits: Maximum duration for gaming sessions
• Wagering Limits: Maximum bet amounts per game or session
• Reality Checks: Pop-up reminders about time spent playing

7.3 Self-Exclusion

If you feel you need to take a break from gaming, Mr Sloty offers self-exclusion options:

1. Temporary Exclusion: 24 hours, 7 days, 30 days, or 3 months
2. Permanent Exclusion: Minimum 6 months, extendable indefinitely
3. During exclusion, you cannot access your account or make deposits
4. Marketing communications will be stopped immediately
5. Self-exclusion cannot be reversed during the chosen period

7.4 Support Resources

Mr Sloty UK provides links to professional support organizations:

• GamCare: www.gamcare.org.uk | 0808 8020 133
• BeGambleAware: www.begambleaware.org | 0808 8020 133
• Gamblers Anonymous UK: www.gamblersanonymous.org.uk
• GAMSTOP (National Self-Exclusion Scheme): www.gamstop.co.uk

8. Privacy and Data Protection

8.1 Data Collection and Use

Mr Sloty Casino collects and processes personal data in accordance with UK GDPR and Data Protection Act 2018:

• Personal identification information (name, date of birth, address)
• Contact details (email address, phone number)
• Financial information (payment method details, transaction history)
• Gaming activity (games played, bets placed, winnings)
• Device and browser information for security and functionality

8.2 Data Security

We implement industry-standard security measures to protect your data:

• SSL encryption for all data transmissions
• Secure servers with regular security audits
• Restricted access to personal information
• Regular staff training on data protection

8.3 Your Rights

Under UK data protection laws, you have the right to:

1. Access your personal data held by Mr Sloty
2. Request correction of inaccurate data
3. Request deletion of your data (subject to legal obligations)
4. Object to processing of your data
5. Request data portability
6. Withdraw consent for marketing communications

9. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on Mr Sloty Casino website and applications are owned by or licensed to Mr Sloty. This includes but is not limited to:

• The "Mr Sloty" brand name and logo
• Website design, layout, and graphics
• Software and gaming content
• Text, images, and multimedia content
• Source code and proprietary technology

You may not reproduce, distribute, modify, or create derivative works from any content on Mr Sloty Casino without explicit written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Mr Sloty Casino shall not be liable for:

1. Any losses arising from your use of Mr Sloty services
2. Interruptions or unavailability of the website or games
3. Technical errors, bugs, or malfunctions beyond our reasonable control
4. Third-party actions, including payment processor delays or failures
5. Loss of data due to technical failures or security breaches
6. Indirect, consequential, or punitive damages

Our maximum liability to you for any claim arising from these Terms shall not exceed the total amount deposited into your Mr Sloty account in the 12 months preceding the claim.

11. Account Closure and Suspension

11.1 Voluntary Closure

You may request closure of your Mr Sloty account at any time by contacting customer support. Upon closure:

• Any remaining balance will be returned to you (subject to verification)
• Active bonuses will be forfeited
• Pending withdrawals will be processed before closure
• You will be unsubscribed from marketing communications

11.2 Suspension by Mr Sloty

Mr Sloty Casino reserves the right to suspend or close your account if:

1. You violate any terms outlined in this agreement
2. We suspect fraudulent or illegal activity
3. You provide false or misleading information
4. You create duplicate accounts
5. You engage in bonus abuse or unfair play
6. Required verification documents are not provided within specified timeframes

11.3 Consequences of Breach

If your account is closed for breach of these Terms:

• All bonuses and associated winnings will be forfeited
• Remaining balance may be withheld pending investigation
• You will be prohibited from creating new accounts
• Mr Sloty may report serious violations to relevant authorities

12. Complaints and Dispute Resolution

12.1 Filing a Complaint

If you have a complaint regarding Mr Sloty services:

1. Contact our customer support team via live chat or email
2. Provide detailed information about your complaint, including account details and relevant transaction IDs
3. Our team will acknowledge your complaint within 24 hours
4. We aim to resolve complaints within 7 business days

12.2 Escalation Process

If you are not satisfied with the initial response:

• Request escalation to our Complaints Manager
• Your complaint will be reviewed by senior management
• You will receive a formal written response within 14 days
• If still unresolved, you may refer the matter to our licensing authority or an Alternative Dispute Resolution (ADR) service

12.3 Independent ADR

For unresolved disputes, you may contact our approved ADR provider:

• eCOGRA (eCommerce Online Gaming Regulation and Assurance)
• Contact details available on our website
• ADR process is free for players

13. Changes to Terms & Conditions

Mr Sloty Casino reserves the right to modify these Terms & Conditions at any time. When changes are made:

• Updated Terms will be posted on our website with a new "Last Updated" date
• Significant changes will be communicated via email to registered players
• Continued use of Mr Sloty services after changes constitutes acceptance
• If you do not agree with changes, you must cease using our services and close your account

14. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. General Provisions

15.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.2 Waiver

Failure by Mr Sloty to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15.3 Assignment

You may not assign or transfer your rights or obligations under these Terms. Mr Sloty may assign these Terms to any affiliated entity without your consent.

15.4 Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any specific game rules, constitute the entire agreement between you and Mr Sloty Casino.

16. Contact Information

For questions, concerns, or support regarding these Terms & Conditions or your Mr Sloty account, please contact us:

• Customer Support: Available 24/7 via live chat on our website
• Email: support@mrsloty.com
• Postal Address: Mr Sloty Casino, Customer Service Department, UK Gaming House, London, United Kingdom
• Licensing Information: Available on our website footer